Our Work
“We are a complex, multi-state, enterprise environment and MCP is a group that truly understood our E9-1-1 situation”
KEY RESULT:
MCP’s role with systems install, integration and transition planning provides continuity of operations during the move to the new site. Implementation of the center move and upgrade will culminate in new communication center furnishings, Avaya IP phones, NICE call recording stations, Motorola radio consoles and PSSI CAD systems.
Washington Metropolitan Area Transit Authority: Program Management, Forensic Technology Review, Transition Planning
Challenge:
Washington Metro’s Transit Police Department (MTPD) faced the daunting task of relocating the hub of their emergency communications from their downtown headquarters to a newly renovated center in suburban Maryland. Concurrent with the move, MTPD needed the integration of technology silos to upgrade their response capabilities and still maintain CALEA* certification. Systems included in the transition included power (UPS), multiple emergency phone systems, obsolete call recording equipment, radio consoles, computer-aided dispatch (CAD) and overlapping alarm systems. Lastly, MTPD must establish a backup call center by upgrading its present facility.
Solution:
MCP acts as the Program Manager, developing the transition plan and schedule, identifying system integration strategies and coordinating WMATA support department activities. MCP compiles the systems integration plan, establishes status metrics and conducts progress-monitoring meetings. MTPD has modified floor plans at its new location, working to accommodate cross-dispatcher support. The call center is transitioning its support philosophy from single-focus technologies to integrated systems. Ongoing efforts focus on mobile reporting and tri-state criminal database queries, computer-telephony integration, TDD requirements and forward-thinking operational policies.
* Commission on Accreditation for Law Enforcement Agencies, CALEA
