Network Management & Monitoring

Gain Visibility with Mission-Critical Network Monitoring Support

Keeping a mission-critical information technology (IT) environment running smoothly requires constant attention and a highly specialized staff. Network infrastructure needs to be kept secure, current and operating at peak performance at all times. Between monitoring a growing number of devices, troubleshooting increasingly complex incidents and managing a plethora of routine maintenance requirements being handled by multiple vendors, public safety agencies often find themselves needing network IT support.

Mission Critical Partners answers that call for support with our Mission-Critical NetPulseSM network monitoring series. Designed to provide public safety agencies with continuity, capacity and increased capabilities to respond to any network incident, these services improve reliability and enhance the ability of agencies to have a greater pulse of their network and IT enterprise.

MCP’s NetPulse offering provides agencies with a holistic, end-to-end view into their entire network and supporting infrastructure from one technology and vendor-agnostic provider. Support is available for the following: computer-aided dispatch (CAD) systems, 911 call-handling equipment, records management systems (RMS), emergency services Internet Protocol networks (ESInets), geographic information systems (GIS), telephony, microwave and fiber-optic backhaul systems and environmental control systems. Additional support is available in the form of related servers, databases, routers and switches.

Unmatched Visibility Customized to Your Needs

MCP’s NetPulse monitoring services are customizable to an agency’s needs and budget. What remains constant is our level of responsiveness. Working with MCP, agencies will realize the following benefits:

  • A single point of accountability for incident and network management, problem identification and issue resolution
  • A technology- and vendor-agnostic advocate
  • Experienced staff with intimate knowledge of network requirements, available 24/7
  • Transition toward true public-safety-grade networks, systems and subsystems
  • Cyberattack prevention and mitigation
  • Reduction of network interruptions via comprehensive issue detection, prevention and troubleshooting
  • Potential reduction of IT expenditures while increasing reliability and security

A Proven, Trusted Partner Means Proven, Trusted Success

The trusted expertise of our field engineers ensure mission-critical networks across the country are running smoothly and have reduced risk of unplanned downtime.

mission-critical IT tickets resolved monthly

mission-critical devices being monitored

years of average IT and network experience per expert

years of public safety experience per expert

Holistic, All-Encompassing Network and IT Support

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NetInformSM network discovery services

NetInformSM enterprise IT assessments

NetInformSM network security assessments

Threat and vulnerability management

NetPulseSM 24/7 network monitoring

NetPulseSM 24/7 secure monitoring

Cybersecurity basic and executive training

Physical security assessments

Z

Penetration testing

l

Policies and procedures creation and support

Related Resources

Whitepaper: Next Generation 911: A New World for PSAP Network Maintenance

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Whitepaper: The Technical Evolution of the PSAP in an NG911 and FirstNet Environment

Download this whitepaper to learn more about the cybersecurity risks emergency communications centers will need to address in order to fully leverage the enormous capabilities of the NG911 and FirstNet platforms.

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On-Demand Webinar: Strategies to Mitigate Cybersecurity Risks in Today’s Emergency Communications Center

Listen to this on-demand webinar to hear mitigation strategies and best practices that agencies should employ to protect their organizations.

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Pennsylvania Region 13: A Holistic Approach to Network Management for Less

Learn how this regional entity found a cost-effective, yet reliable, network maintenance solution to monitor its IP-based ESInet at a fraction of the cost of working with multiple vendors.

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Florida County Gains 911 Network Visibility with MCP’s Co-Managed IT Platform

Lee County, Fla., public safety officials gained a holistic, comprehensive view of their 911 network with MCP’s NetPulse Essential platform.

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