Supporting Computer-Aided Dispatch Systems
Enhancing Operational Capabilities to Deliver Efficient and Cost Effective Computer-Aided Dispatch
The stakes are high in any emergency — in most cases, life or death. Consequently, a public-safety agency must have a clearly defined strategic plan, a well-designed facility, and the technology needed to ensure effective and timely dispatch of emergency-response resources to citizens in their time of greatest need.
MCP’s mission is to guide each client toward innovative and modern facilities and technologies that enable them to dispatch the best possible emergency response, provide responders with optimal situational awareness in real-time as incidents evolve, and coordinate response with other agencies in adjacent jurisdictions. Computer-aided dispatch (CAD) systems provide the foundation for delivering these capabilities.

MCP Enables CAD Systems to Be More Effective
In today’s complex, mission-critical communications environment, every network, system, and application impacts the entire emergency-response process. Because emergency response begins in the emergency communications center (ECC), every agency needs a team of experts who have a deep understanding of CAD, not only the system and the applications that operate on it, and the data that it generates.
MCP is the industry leader in CAD procurement and implementation. We strive to help agencies improve their CAD operations by:
- Implementing innovative, modern CAD technology in alignment with the agency’s strategic plan
- Achieve cost savings during the procurement process of upwards of 15 percent
- Implementing and monitoring a secure and reliable CAD infrastructure
- Maximizing the functional use of new technology to better meet the needs of first responders and the public
- Fostering a data-driven operation that improves decision-making
- Provide IT staff augmentation to manage CAD systems on-site
MCP Leverages DataScape to Improve CAD Capabilities
Implementing MCP’s DataScape analytics solution enables agencies to:
- Understand 911 call-handling and -dispatching trends and metrics to improve emergency response
- Leverage machine learning and statistical modeling to provide predictive analytics, such as when to dispatch first responders or crisis response teams
- Predict 911 call volumes and response requirements
- Integrate CAD data with other platforms such as records-management systems (RMS), geographic information systems (GIS), and more

Expertise Across the CAD System Lifecycle
Facility design and programming services
Project and construction management
Feasibility studies and concept of operations
Assessments
Technology acquisition, Planning and Implement Support
Change Management
Cybersecurity Services
Data Integration Support
Software and Application Development
IT Outsourcing
Strategic and executive consulting
Policy and procedure development
Insights and Client Success



