Building Public Trust in 911: Optimizing the Public Information Function
Register for the roundtable using the form provided below.
Join us on March 18, 2026, at 1:00 p.m. Eastern for Mission Critical Partners’ roundtable discussion titled “Building Public Trust in 911: Optimizing the Public Information Function.”
This webinar explores why the traditional approach to 911 public education is no longer sufficient. As agencies confront workforce shortages, Next Generation 911 implementation, cybersecurity risks, and heightened media scrutiny, the public information officer (PIO) role must evolve into a proactive mission-critical leadership function.
Participants will gain practical insights into how to professionalize, structure, and strengthen the public information role in their own 911 center, including preparedness for crises, clearer authority and coordination, stronger media infrastructure, and proactive trust-building strategies. The session will provide both strategic framing and actionable tools for agencies of all sizes.
Key takeaways include:
- How effective public information improves system performance, public trust, policymaker understanding, and long-term funding sustainability.
- The core elements of a mature public information function, including leadership buy-in, defined authority, pre-approved messaging, crisis simulations, and media training
- Practical steps for building standby messaging, preparing for high-profile incidents, managing digital presence, and coordinating across agencies.
- How to build a roadmap to strengthen your public information capability.
Speaker Lineup
Recent Comments