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Third-Party Risk Management

Realize More Value from Your IT and Technology Maintenance Support

The average public safety agency interfaces with more than 30 vendor partners while managing the day-to-day operations of its organization.

Yet, in today’s complex public safety environment, these agencies often lack the capacity to properly manage vendor relationships, nor do they have the bandwidth to keep tabs on contract intricacies. Vendor relationships are often managed tactically — instead of proactively — when a specific event occurs.

Mission Critical Partners offers vendor management support services that enable agencies to control costs more effectively, strengthen service and reduce risk whenever outsourcing to vendors. These services enable agencies to extract the most value from their technology support investments and to utilize their bandwidth — which often is in short supply — more effectively.

MCP brings practiced insight into maintenance and support contracts, as well as vendor relationships, by applying objective oversight and a proprietary, fact-driven framework that saves public safety agencies time, energy, expense and frustration. These services can be used for a specific one-time need or on an ongoing monthly basis for the following applications, networks and systems: computer-aided dispatch (CAD) systems, records management systems (RMS), geographic information systems (GIS), 911 call-handling equipment (CHE), land mobile radio (LMR) systems, microwave and fiber-optic backhaul systems and emergency services Internet Protocol networks (ESInets).

What Clients Can Expect

Navigating the vendor-management process is challenging. By taking advantage of MCP’s technology and vendor support services, agencies will realize the following benefits:

  • Strengthened contracts in terms of service-level agreements (SLAs), additional reporting and more protection in terms of coverage, risk and exposure
  • The opportunity for significant cost-savings. On average, our clients experience 30 percent lower long-term maintenance costs
  • Assurance that the agency is receiving all contracted services as quoted by the vendor
  • Assurance that the agency is paying fair market value to maintain its technology networks, systems and subsystems
  • Resolution of contract discrepancies and inefficiencies
  • Elimination of long-term agreements that force outdated technologies and unused terms
  • Greater alignment between both the agency’s and vendor’s goals

Why Mission Critical Partners?

Our experienced team of public safety professionals provides agencies with budget-friendly solutions while achieving greater control when outsourcing to vendors.


average lower maintenance costs

years of average IT and network experience per staff member

years of public safety experience per staff member

vendors’ products assessed and implemented

Putting the Client First

Commitment to a client-first approach

Contract assessment and negotiation

Contract vendor management

Radio system management

Related Resources

Vendor Management: How to Navigate the Complexities of Vendor Management in Today’s Public Safety Environment

This whitepaper contains strategies to help agencies achieve stronger vendor agreements in the following areas: building the agreement, managing vendor accountability and negotiating the agency’s position.


Strategies to Mitigate Cybersecurity Risks in Today’s Emergency Communications Center

Listen to this webinar to hear mitigation strategies and best practices that agencies should employ to protect their organizations.


Pennsylvania Region 13: A Holistic Approach to Network Management for Less

Learn how this regional entity found a cost-effective, yet reliable, network maintenance solution to monitor its IP-based ESInet at a fraction of the cost of working with multiple vendors.


Cobb County, Ga., Drives Radio System Service Excellence with MCP’s Support

Working with MCP, Cobb County radio system officials were able to reduce the annual maintenance expenses associated with the county’s P25 radio network as well as achieve more in terms of support, for less.


Virtual Webinar: Mission-Critical Vendor Management 101

During this webinar, you’ll learn about tactics that can be used to improve vendor performance and drive more value from your agency’s vendor agreements.


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How can we support your mission? From design and procurement to building and management, our national team of experts is here to help…because the mission matters.

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