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Analysis + Insights, Second Edition

State of Today’s Public Safety Organizations: 2023 Insights

The second edition report produced by Mission Critical Partners summarizes where hundreds of state and local public safety organizations stand regarding seven critical aspects of public-safety operations. Analysis + Insights, Second Edition is based on hundreds of assessments we’ve completed of the public-safety environment. These insights can prepare public safety leaders to make changes that will improve their organization and the industry.

See how the industry fared and where the most significant areas of weakness are in the Analysis + Insights, Second Edition.

  • MAPS® scoring for multiple industries in public-sector organizations
  • Includes data from hundreds of assessments completed by MCP since 2022
  • 37-page report exploring insights and analysis on trending topics


MCP’s Model for Advancing Public Safety® (MAPS®) is a proprietary assessment methodology developed by MCP for determining where an organization stands regarding numerous critical factors. MAPS is based on:

  • Industry standards developed by organizations such as the Federal Communications Commission’s Task Force on Optimal Public Safety Answering Point Architecture, the National Institute of Standards and Technology, the National Emergency Number Association, and the Association of Public-Safety Communications Officials-International
  • Formalized accreditation programs
  • Best practices
  • MCP’s collective expertise

The second edition report includes data from assessments completed by MCP since August 2022.

VIDEO: Learn More About MAPS

Explore Key Findings

Chapter 1

Land Mobile Radio

Land mobile radio (LMR) systems have been the lifeblood of emergency response for over a century and will continue supporting emergency responders for years.

Chapter 2

Geographic Information Systems

GIS requires staff, data, hardware, software, and systems for it to be successful in the operation of a Next Generation 911 (NG911) system.

Chapter 3

Next Generation 911 Readiness

Next Generation 911 represents a quantum leap forward regarding the services that public-safety agencies can provide to the citizenry—but it can take as long as three years for a statewide NG911 capability to emerge. Thus, the needle isn’t going to move appreciably year over year.

Chapter 4


Our analysis demonstrated a need for public-safety leadership to grow beyond being focused on tactics and evolve into embracing a long-term vision and communicating it effectively throughout the organization.

Chapter 5


While an ever-increasing number of public-sector organizations are falling victim to cyberattacks, physical security remains an important consideration.

Chapter 6


ECCs have been suffering from a severe staffing shortage for the last several years. This situation has worsened and will persist because the candidate pool is shrinking and Baby Boomers are retiring.

Chapter 7

Data Integration

Public safety leaders should be focused on building a culture where the organization fully understands and supports the importance of data.

Chapter 8

Artificial Intelligence

Artificial intelligence (AI) and machine-learning (ML) technologies are gaining traction in many sectors, and the public safety community is no exception.

Listen to Highlights from Analysis + Insights, Second Edition

You can hear MCP experts break down the findings Analysis + Insights, Second Edition with our on-demand learning session.

The session covers:

  • The latest data from the report
  • An exclusive analysis and insights on our most important findings
  • Live Q&A with MCP experts


  • Darrin Reilly, President & Chief Executive Officer
  • Jim Pingel, Vice President and Director, Data and Software Integration Solutions
  • Bonnie Maney, Operations Domain Manager
  • Sherri Griffith Powell, Communications Consultant
  • Jason Franks, Cybersecurity Analyst
  • Nick Falgiatore, Technology Specialist

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