Supporting Computer-Aided Dispatch Systems
Enhancing Operational Capabilities to Deliver Efficient and Cost Effective Computer-Aided Dispatch
When upgrading or replacing public-safety technology, it is vital that the selected network, system, or application is flexible, scalable, and capable of meeting your agency’s current and future needs. Mission Critical Partners (MCP) supports this goal by applying big-picture thinking, breaking down barriers, navigating issues, and applying a vendor-neutral approach that results in the implementation of best-of-breed solutions.
MCP’s provides comprehensive, end-to-end support includes conducting needs and feasibility assessments, developing technical specifications and procurement documents, facilitating the procurement process, and implementing and managing the new solution. If you have a public-safety technology upgrade/replacement project on the horizon, contact MCP to learn more.
MCP Enables CAD Systems to Be More Effective
In today’s complex, mission-critical communications environment, every network, system, and application impacts the entire emergency-response process. Because emergency response begins in the emergency communications center (ECC), every agency needs a team of experts who have a deep understanding of CAD, not only the system and the applications that operate on it, and the data that it generates.
MCP is the industry leader in CAD procurement and implementation. We strive to help agencies improve their CAD operations by:
- Implementing innovative, modern CAD technology in alignment with the agency’s strategic plan
- Achieve cost savings during the procurement process of upwards of 15 percent
- Implementing and monitoring a secure and reliable CAD infrastructure
- Maximizing the functional use of new technology to better meet the needs of first responders and the public
- Fostering a data-driven operation that improves decision-making
- Provide IT staff augmentation to manage CAD systems on-site
MCP Leverages DataScape to Improve CAD Capabilities
MCP’s DataScape™ analytics solution brings native data from multiple sources into a data lake in real-time, including CAD systems. Implementing MCP’s DataScape analytics solution enables agencies to:
- Understand 911 call-handling and -dispatching trends and metrics to improve emergency response
- Leverage machine learning and statistical modeling to provide predictive analytics, such as when to dispatch first responders or crisis response teams
- Predict 911 call volumes and response requirements
- Integrate CAD data with other platforms such as records-management systems (RMS), geographic information systems (GIS), and more
Expertise Across the CAD System Lifecycle
Facility design and programming services
Project and construction management
Feasibility studies and concept of operations
Assessments
Technology acquisition, Planning and Implement Support
Change management
CAD monitoring services
Data integration support
Software and application development
CAD management outsourcing
Strategic and executive consulting
Policy and procedure development
Insights and Client Success
Best Practices When Procuring and Implementing a CAD System
MCP subject-matter experts Jack Dougherty and Bob Scott present strategies for success. Listeners will learn about:
- Common pitfalls during the hardware- and software-acquisition process
- Trends in hardware and software
- Best practices and common implementation challenges
Blog: Computer-Aided Dispatch Trends That Should Be on Your Radar — Part 1
We explore several short-term trends regarding computer-aided dispatch (CAD). These include:
- The rapid evolution of CAD mapping
- The increasing momentum of CAD interoperability
- The improved integration of CAD systems with law enforcement records-management systems (RMS) and other data platforms
Blog: Computer-Aided Dispatch Trends That Should Be on Your Radar — Part 2
We explore how the longer-term trend of browser-based systems gives public safety agencies and their personnel greater:
- Flexibility
- Portability
- Ubiquity
Let’s Talk
How can we support your mission? From design and procurement to building and management, our national team of experts is here to help…because the mission matters.
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