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Computer Aided Dispatch Software

Enhancing Operational Capibilities Through Efficient and Cost Effective Computer Aided Dispatch

When upgrading or replacing public-safety technology,  it is vital that the selected network, system, or application is flexible, scalable, and capable of meeting your agency’s current and future needs. Mission Critical Partners (MCP) supports this goal by applying big-picture thinking, breaking down barriers, navigating issues, and applying a vendor-neutral approach that results in the implementation of best-of-breed solutions.

MCP’s provides comprehensive, end-to-end support includes conducting needs and feasibility assessments, developing technical specifications and procurement documents, facilitating the procurement process, and implementing and managing the new solution. If you have a public-safety technology upgrade/replacement project on the horizon, contact MCP to learn more.

A policeman and a telecommunicator. These photos highlight the importance of effective 911 dispatch software.

MCP Enables Computer Aided Dispatch Systems to Be More Effective

In today’s complex, mission-critical communications environment, every network, system, and application impacts the entire emergency-response process. Because emergency response begins in the emergency communications center (ECC), every agency needs a team of experts who have a deep understanding of computer aided dispatch (CAD), not only the system and the applications that operate on it, and the data that it generates.

MCP is the industry leader in CAD procurement and implementation. We strive to help agencies improve their public safety CAD systems by:

  • Implementing innovative, modern CAD technology in alignment with the agency’s strategic plan
  • Achieve cost savings during the procurement process of upwards of 15 percent
  • Implementing and monitoring a secure and reliable CAD infrastructure
  • Maximizing the functional use of new technology to better meet the needs of first responders and the public
  • Fostering a data-driven operation that improves decision-making
  • Provide IT staff augmentation to manage CAD systems on-site

MCP Leveraged DataScape to Improve Computer Aided Dispatch Capabilities

MCP’s DataScape™ analytics solution brings native data from multiple sources into a data lake in real-time, including CAD systems. Implementing MCP’s DataScape analytics solution enables agencies to:

  • Understand 911 call-handling and -dispatching trends and metrics to improve emergency response
  • Leverage machine learning and statistical modeling to provide predictive analytics, such as when to dispatch first responders or crisis response teams
  • Predict 911 call volumes and response requirements
  • Integrate CAD data with other platforms such as records-management systems (RMS), geographic information systems (GIS), and more
A graphic of a brain with icons. The graphic represents MCP's DatsScape solution to improve computer aided dispatch capabilities.

Expertise Across the Computer Aided Dispatch System Lifecycle

Facility design and programming services

Project and construction management

Feasibility studies and concept of operations


Technology acquisition, Planning and Implement Support

Change management

CAD monitoring services

Data integration support

Software and application development

CAD management outsourcing

Strategic and executive consulting

Policy and procedure development

Insights and Client Success

Best Practices When Procuring and Implementing a CAD System

Best Practices When Procuring and Implementing a CAD System

MCP subject-matter experts Jack Dougherty and Bob Scott present strategies for success. Listeners will learn about:

  • Common pitfalls during the hardware- and software-acquisition process
  • Trends in hardware and software
  • Best practices and common implementation challenges
Computer-Aided Dispatch Trends Part-1

Blog: Computer-Aided Dispatch Trends That Should Be on Your Radar — Part 1

We explore several short-term trends regarding computer-aided dispatch (CAD). These include:

  • The rapid evolution of CAD mapping
  • The increasing momentum of CAD interoperability
  • The improved integration of CAD systems with law enforcement records-management systems (RMS) and other data platforms
Computer-Aided Dispatch Trends Part-2

Blog: Computer-Aided Dispatch Trends That Should Be on Your Radar — Part 2

We explore how the longer-term trend of browser-based systems gives public safety agencies and their personnel greater:

  • Flexibility
  • Portability
  • Ubiquity
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How can we support your mission? From design and procurement to building and management, our national team of experts is here to help…because the mission matters.


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