Public Safety Technology

Make Confident Technology Decisions and Ensure Sustainability

Technology plays an indispensable role in the emergency response ecosystem — it provides essential information to telecommunicators and field personnel, enables effective communications and operations and delivers faster and improved outcomes for the community.

Large-scale technology projects — such as two-way voice and data systems, call-handling equipment, computer-aided dispatch and records management systems — are complex and time-consuming undertakings. While they present significant opportunities, they create new challenges related to operations and policy, maintenance and lifecycle support.

At Mission Critical Partners, we bring independent, objective guidance to the technology acquisition and implementation process, helping clients alleviate risk, maximize their spend and improve project success. Our emphasis is on identifying solutions that put the client’s needs first and enabling them to focus on their day-to-day priorities while we ensure project success. Our services include assessments, design, analysis, procurement, commissioning, project management and implementation, performance testing, preventative maintenance and network/system monitoring, troubleshooting, vendor management and training.

What Clients Can Expect

MCP’s experienced professionals guide clients through the procurement and implementation of mission-critical technology that enables more effective emergency response. After implementation, we assist clients by supporting their technologies throughout their lifecycle. Working with MCP, public safety agencies can expect:

  • Significant cost-savings during procurement ranging from 15 to 25 percent
  • A seamless cutover process
  • Assistance overcoming roadblocks and avoiding pitfalls
  • Reduced complexity and greater likelihood of project success
  • Information technology (IT) support for greater technology and system uptime and availability


Independent, objective guidance to the technology acquisition and support process.

vendors’ products assessed and implemented

technology projects completed


initial procurement cost savings

years of experience

Legacy and Cloud-Based Public Safety Technology Capabilities

Call-handling and processing systems

Computer-aided dispatch systems

Records management systems


Two-way voice and data systems

Automatic vehicle location systems


Logging/recording systems

Mobile dispatch systems


Artificial intelligence (AI) and data-analytics systems

Vendor management


IT support and troubleshooting

Public Safety Technology Resources

MCP Helps San Francisco Emergency Management Define a Procurement Strategy for an Advanced Call-Handling Solution

The San Francisco DEM sought a robust, modern call-handling solution and needed guidance on determining requirements and then procuring and implementing its new solution.


Florida County Gains 911 Network Visibility with MCP’s Co-Managed IT Platform

Lee County 911 officials were looking for a holistic, comprehensive view of their 911 network and supporting technology to prevent and mitigate activities that could compromise mission-critical system availability.


Benefits of Working with a Consultant

Enlisting the services of an experienced partner ensures that your agency’s unique needs are addressed, and your interests remain at the forefront. See the other advantages a consultant brings to the technology implementation process.


Lessons Learned: Navigating the Technology Upgrade Process

Listen to this virtual webinar to learn the potential pitfalls that can arise during a technology replacement and upgrade project, and the key lessons MCP has learned along the way.


Tips for Evaluating Vendor Proposals

This infographic outlines best practices to keep in mind as you prepare to evaluate vendor proposals during the technology procurement process.


The Evolution of the Emergency Communications Ecosystem

Public safety communications is undergoing a major transformation. This whitepaper explores the factors driving the need for 911 center evolution, and insight into how to accomplish that evolution.


Let's Talk

How can we support your mission? From design and procurement to building and management, our national team of experts is here to help…because the mission matters.


Click the button below to sign up for our newsletter.

©2019 All Rights Reserved

NENA 911   GSA   APCO International   iCERT