Make Confident Technology Decisions and Ensure Sustainability
Technology plays an indispensable role in the emergency response ecosystem — it provides essential information to telecommunicators and field personnel, enables effective communications and operations and delivers faster and improved outcomes for the community.
Large-scale technology projects — such as two-way voice and data systems, call-handling equipment, computer-aided dispatch and records management systems — are complex and time-consuming undertakings. While they present significant opportunities, they create new challenges related to operations and policy, maintenance and lifecycle support.
At Mission Critical Partners, we bring independent, objective guidance to the technology acquisition and implementation process, helping clients alleviate risk, maximize their spend and improve project success. Our emphasis is on identifying solutions that put the client’s needs first and enabling them to focus on their day-to-day priorities while we ensure project success. Our services include assessments, design, analysis, procurement, commissioning, project management and implementation, performance testing, preventative maintenance and network/system monitoring, troubleshooting, vendor management and training.
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What Clients Can Expect
- Significant cost-savings during procurement ranging from 15 to 25 percent
- A seamless cutover process
- Assistance overcoming roadblocks and avoiding pitfalls
- Reduced complexity and greater likelihood of project success
- Information technology (IT) support for greater technology and system uptime and availability
Legacy and Cloud-Based Public Safety Technology Capabilities
Call-handling and processing systems
Computer-aided dispatch systems
Records management systems
Two-way voice and data systems
Automatic vehicle location systems
Mobile dispatch systems
Artificial intelligence (AI) and data-analytics systems
IT support and troubleshooting
Public Safety Technology Resources
MCP Helps San Francisco Emergency Management Define a Procurement Strategy for an Advanced Call-Handling Solution
The San Francisco DEM sought a robust, modern call-handling solution and needed guidance on determining requirements and then procuring and implementing its new solution.
Florida County Gains 911 Network Visibility with MCP’s Co-Managed IT Platform
Lee County 911 officials were looking for a holistic, comprehensive view of their 911 network and supporting technology to prevent and mitigate activities that could compromise mission-critical system availability.
Benefits of Working with a Consultant
Enlisting the services of an experienced partner ensures that your agency’s unique needs are addressed, and your interests remain at the forefront. See the other advantages a consultant brings to the technology implementation process.
SEE THE DIFFERENCE
Lessons Learned: Navigating the Technology Upgrade Process
Listen to this virtual webinar to learn the potential pitfalls that can arise during a technology replacement and upgrade project, and the key lessons MCP has learned along the way.
Tips for Evaluating Vendor Proposals
This infographic outlines best practices to keep in mind as you prepare to evaluate vendor proposals during the technology procurement process.
LEARN BEST PRACTICES
The Evolution of the Emergency Communications Ecosystem
Public safety communications is undergoing a major transformation. This whitepaper explores the factors driving the need for 911 center evolution, and insight into how to accomplish that evolution.