Public Safety Technology

Make Confident Technology Decisions and Ensure Sustainability

Technology plays an indispensable role in the emergency response ecosystem — it provides essential information to telecommunicators and field personnel, enables effective communications and operations and delivers faster and improved outcomes for the community.

Large-scale technology projects — such as two-way voice and data systems, call-handling equipment, computer-aided dispatch and records management systems — are complex and time-consuming undertakings. While they present significant opportunities, they create new challenges related to operations and policy, maintenance and lifecycle support.

At Mission Critical Partners, we bring independent, objective guidance to the technology acquisition and implementation process, helping clients alleviate risk, maximize their spend and improve project success. Our emphasis is on identifying solutions that put the client’s needs first and enabling them to focus on their day-to-day priorities while we ensure project success. Our services include assessments, design, analysis, procurement, commissioning, project management and implementation, performance testing, preventative maintenance and network/system monitoring, troubleshooting, vendor management and training.

What Clients Can Expect

MCP’s experienced professionals guide clients through the procurement and implementation of mission-critical technology that enables more effective emergency response. After implementation, we assist clients by supporting their technologies throughout their lifecycle. Working with MCP, public safety agencies can expect:

  • Significant cost-savings during procurement ranging from 15 to 25 percent
  • A seamless cutover process
  • Assistance overcoming roadblocks and avoiding pitfalls
  • Reduced complexity and greater likelihood of project success
  • Information technology (IT) support for greater technology and system uptime and availability

Client-Focused

Independent, objective guidance to the technology acquisition and support process.

vendors’ products assessed and implemented

technology projects completed

%

initial procurement cost savings

years of experience

Legacy and Cloud-Based Public Safety Technology Capabilities

Call-handling and processing systems

Computer-aided dispatch systems

Records management systems

y

Two-way voice and data systems

Automatic vehicle location systems

\

Logging/recording systems

Mobile dispatch systems

Drones

Artificial intelligence (AI) and data-analytics systems

Vendor management

p

IT support and troubleshooting

Public Safety Technology Resources

MCP Helps San Francisco Emergency Management Define a Procurement Strategy for an Advanced Call-Handling Solution

The San Francisco DEM sought a robust, modern call-handling solution and needed guidance on determining requirements and then procuring and implementing its new solution.

READ MORE

The Use Cases Continue to Emerge: Public Safety Drones and Considerations

Agencies across the company are adopting drones at increasing rates to enhance emergency response. This whitepaper discusses some of the use cases, the potential legal roadblocks and more.

READ MORE

Benefits of Working with a Consultant

Enlisting the services of an experienced partner ensures that your agency’s unique needs are addressed, and your interests remain at the forefront. See the other advantages a consultant brings to the technology implementation process.

SEE THE DIFFERENCE

Lessons Learned: Navigating the Technology Upgrade Process

Listen to this virtual webinar to learn the potential pitfalls that can arise during a technology replacement and upgrade project, and the key lessons MCP has learned along the way.

LISTEN NOW

Tips for Evaluating Vendor Proposals

This infographic outlines best practices to keep in mind as you prepare to evaluate vendor proposals during the technology procurement process.

LEARN BEST PRACTICES

The Evolution of the Emergency Communications Ecosystem

Public safety communications is undergoing a major transformation. This whitepaper explores the factors driving the need for 911 center evolution, and insight into how to accomplish that evolution.

DOWNLOAD WHITEPAPER

Let's Talk

How can we support your mission? From design and procurement to building and management, our national team of experts is here to help…because the mission matters.

Newsletter

Click the button below to sign up for our newsletter.

©2019 All Rights Reserved

NENA 911   GSA   APCO International   iCERT